Contact Information
You can reach us at:| Method | Details |
|---|---|
| [email protected] | |
| Contact Form | Available on our Contact page |
Using the Contact Page
The primary way to reach our support team is through the Contact page.How to Submit a Support Request
1
Go to the Contact Page
Navigate to the Contact page from the footer or main menu.
2
Enter Your Information
Fill in your name and email address so we can respond to you.
3
Describe Your Issue
Write a detailed message explaining:
- What you were trying to do
- What happened instead
- Any error messages you received
4
Submit Your Message
Click Send Message to submit your request.
What to Include in Your Message
Help us help you faster by including relevant information:For Account Issues
- The email address associated with your account
- When the issue started
- Any error messages displayed
For Payment Issues
- The date and approximate amount of the transaction
- Which payment method you used
- Screenshot of any error (remove sensitive information)
For Technical Problems
- What device and browser you’re using
- Steps to reproduce the issue
- Screenshots or screen recordings if possible
For Licensing Questions
- The track or beat name
- The producer’s name
- Your specific question about usage
Support Categories
When contacting support, it helps to identify what type of issue you’re experiencing:| Category | Use For |
|---|---|
| Account | Login problems, profile issues, password resets, account settings |
| Payments | Billing questions, failed payments, refund requests, subscription issues |
| Licensing | Beat licensing questions, exclusive purchases, usage rights clarification |
| Technical | App bugs, playback problems, upload failures, display issues |
| Analytics | Producer dashboard questions, statistics, insights interpretation |
| Uploads | Track upload issues, processing errors, metadata problems |
| Other | General questions, partnership inquiries, anything else |
What Happens After You Contact Us
Confirmation
After submitting your message:- You’ll see a success confirmation on screen
- Your message is logged in our support system
Response
Our support team will:- Review your message
- Investigate the issue if needed
- Respond to the email address you provided
Response Time
We typically respond within 24-48 hours during business days. Complex issues may require additional time for investigation.Check your spam/junk folder if you don’t receive a response within the expected timeframe. Add our support email to your contacts to ensure delivery.
Tips for Faster Resolution
Be specific about your issue
Be specific about your issue
Instead of “it doesn’t work,” describe exactly what’s happening. For example: “When I click the play button on a track, nothing happens and I see a loading spinner that never stops.”
Include screenshots
Include screenshots
A picture is worth a thousand words. Screenshots help us understand exactly what you’re seeing and identify issues faster.
Provide your account email
Provide your account email
Even if you’re not logged in, telling us your account email helps us look up your account and understand your situation.
Try basic troubleshooting first
Try basic troubleshooting first
Sometimes clearing your browser cache, trying a different browser, or logging out and back in resolves common issues.
Urgent Issues
For time-sensitive issues like:- Unable to access your account when you need it immediately
- Payment charged incorrectly
- Security concerns about your account