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Use this page when you need direct help from BeatPass with an account-specific problem, a payment issue, a producer-access question, or something that the Help Center cannot solve on its own.

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Best Contact Options

Open the Contact Form

Use the live BeatPass contact page for the standard support workflow.

Email BeatPass

Write directly to contact@beatpass.ca if you prefer email or cannot use the form.

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Use the Contact Form

The public BeatPass contact page currently asks for three fields:
  • Name
  • Email
  • Message
If reCAPTCHA is enabled, BeatPass may also ask you to complete a verification check before the form is sent.
1

Open the page

Go to https://open.beatpass.ca/contact.
2

Enter your contact details

Fill in Name and Email with the address where you want BeatPass to reply.
3

Write your message

Use the Message field to explain the issue, the page involved, and what happened.
4

Send it

Click Send Message to submit your request.

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What to Include

Because the public form does not include a separate subject or category field, put the most important context in the first line of your message. Example:
Billing issue: charged after plan change
Then include the details BeatPass needs to investigate.

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Account and Login Help

  • The email address associated with your account
  • When the issue started
  • Any error messages displayed

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Billing and Subscription Help

  • The date and approximate amount of the transaction
  • The plan involved
  • Whether the issue happened during signup, renewal, upgrade, downgrade, or cancellation
  • Screenshot of any error (remove sensitive information)

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Technical Problems

  • What device and browser you’re using
  • Steps to reproduce the issue
  • Screenshots or screen recordings if possible

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Licensing, Download, or Producer Questions

  • The track or beat name
  • The producer’s name
  • The link to the page involved when available
  • Your specific question or the unexpected result you saw

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What Happens Next

After a successful form submission, BeatPass confirms that your message was sent. The current public flow then returns you to the app instead of showing a full ticket dashboard.
The public contact page currently says BeatPass typically responds within 24-48 hours during business days. If you do not see a reply, check your spam or junk folder for messages from contact@beatpass.ca.

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Tips for Faster Resolution

Start the first line with a label like “Billing issue,” “Upload problem,” “Account access,” or “Feature request.” The public form does not ask you to choose a category, so this helps the team triage your message faster.
Paste the relevant BeatPass URL whenever possible. That is faster than describing the page from memory.
Do not paraphrase an error if you can copy it exactly. Small wording differences can point to different causes.
If you combine unrelated issues into one request, the response usually takes longer because different checks are needed.

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When to Use Email Instead

Direct email can be simpler when:
  • You already have screenshots or a long explanation ready
  • The contact page is unavailable
  • You need an ongoing reply thread in your mailbox

Report an Issue

Use the right path for bugs, abuse reports, account problems, and copyright concerns.

Troubleshooting

Try the common fixes for playback, downloads, payments, uploads, and access problems.

Submit Feedback

Share product ideas without mixing them into a support request.
Last modified on February 28, 2026