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The BeatPass support team is here to help you with any questions, issues, or feedback you may have. We aim to respond to all inquiries within 24-48 hours during business days.

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Support Topics

Getting Help

Learn how to reach our support team.

Submit Feedback

Share feature requests and suggestions.

Report an Issue

Report bugs or problematic content.

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How to Contact Us

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Contact Page

The easiest way to reach us is through our Contact page:
  1. Navigate to the Contact page (available in the footer or menu)
  2. Fill in your name and email address
  3. Write your message describing your question or issue
  4. Click Send Message
You’ll receive a confirmation once your message is submitted, and our team will respond to the email address you provided.

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What We Can Help With

Our support team assists with a variety of topics:

Account

Login issues, profile settings, password reset

Payments

Billing questions, subscription issues, refunds

Licensing

Beat licensing, exclusive purchases, usage rights

Technical

App bugs, playback issues, upload problems

Analytics

Dashboard questions, statistics, insights

Other

General questions, partnership inquiries

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Response Times

We strive to respond to all inquiries as quickly as possible:

Account Access

Within 24 hours Priority handling for login issues

Payment/Billing

Within 24 hours Priority for financial matters

General Questions

24-48 hours Standard support inquiries

Feature Requests

48-72 hours Feedback and suggestions
Response times are for business days. Messages received on weekends or holidays may take longer to receive a response.

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Before Contacting Support

To help us resolve your issue faster, please:
  1. Check this Help Center — Your question may already be answered
  2. Include relevant details — Account email, screenshots, error messages
  3. Be specific — Describe what you were trying to do and what happened
  4. One issue per message — This helps us track and resolve problems efficiently

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Self-Service Options

Many common issues can be resolved without contacting support:

Account Settings

Manage your profile and preferences.

Billing Help

Subscription and payment questions.

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Contact Email

You can reach BeatPass support directly at:

[email protected]

Our primary support email address
BeatPass is operated by Alliance Productions Records Inc. For information about our terms and policies:
  • Terms of Service — Available at /pages/terms-of-service
  • Privacy Policy — Available at /pages/privacy-policy
Our Terms of Service cover important topics including:
  • Ownership rights (Producers retain all ownership of their Beats)
  • Licensing terms for Producers and Consumers
  • Platform usage guidelines
Our Privacy Policy explains how we collect and use your information, including personal data, payment information, and beat usage data.
Last modified on December 5, 2025