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Having trouble with BeatPass? This section helps you quickly resolve common issues. Select the topic that best matches your situation.

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Common Issues

Account Access

Can’t log in, forgot password, or having trouble with your account.

Download Issues

Downloads not working, missing files, or license problems.

Payment Issues

Billing problems, subscription issues, or payment errors.

Playback Issues

Audio not playing, buffering, or sound quality problems.

Upload Issues

Track or album uploads failing, file errors, or duplicate detection.

Stripe Connect Issues

Producer payout setup, verification, or payment receiving problems.

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Quick Fixes

Before diving into specific issues, try these general solutions:
Many temporary issues can be resolved by refreshing your browser. Press F5 or Ctrl+R (Windows) or Cmd+R (Mac).
Outdated cached data can cause problems. Clear your browser’s cache and cookies, then try again.
If issues persist, try using a different browser (Chrome, Firefox, Safari, or Edge).
Ensure you have a stable internet connection. Try loading other websites to confirm.
Some browser extensions (especially ad blockers) can interfere with BeatPass. Try disabling them temporarily.

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Still Need Help?

If you can’t find a solution to your problem:
1

Search the Help Center

Use the search bar at the top of this page to find related articles.
2

Contact Support

Email us at [email protected] with a detailed description of your issue.
When contacting support, please include:
  • Your account email address
  • A description of what you were trying to do
  • Any error messages you received
  • Screenshots if possible
  • Your browser and device type
Last modified on November 29, 2025