I Can’t See the Download Button
If you don’t see a Download button on tracks:You need a paid subscription
You need a paid subscription
Track downloads are available to members with a paid subscription (Classic, Plus, or Pro plan). Free (Explorer) accounts can stream tracks but cannot download them.Solution: Upgrade to a paid plan to unlock downloads. Visit the pricing page or click Upgrade from your profile menu.
You're not logged in
You're not logged in
You need to be signed in to your account to download tracks.Solution: Sign in to your BeatPass account.
Downloads are disabled for this track
Downloads are disabled for this track
Some tracks may have downloads disabled by the producer or platform.
I’m Getting an Upgrade Prompt
When you click Download and see an upgrade prompt: This means your current subscription plan doesn’t include download access. The Free (Explorer) plan allows streaming only. Solution: Upgrade to one of our paid plans:- Classic — $29 CAD/month
- Plus — $45 CAD/month
- Pro — $59 CAD/month
Exclusive Tracks Won’t Download
Some tracks on BeatPass have exclusive licensing options:Track is marked 'Exclusive Only'
Track is marked 'Exclusive Only'
If a track is set to exclusive-only licensing, it cannot be downloaded through the subscription. These tracks are only available for purchase by a single buyer.Solution: Contact the producer directly about purchasing exclusive rights to the track.
Track has been sold exclusively
Track has been sold exclusively
If a track was previously sold with exclusive rights, it’s no longer available for download by other users.This protects the exclusive buyer’s rights to the track.
Download Started But File is Missing
If you clicked download but can’t find the file:1
Check your Downloads folder
Look in your computer’s default Downloads folder.
2
Check your browser's download manager
Click the download icon in your browser to see recent downloads.
3
Check if the download completed
Large files may take time to download. Make sure the download finished completely.
Download is Stuck or Failing
Download starts but then fails
Download starts but then fails
Try these solutions:
- Check your internet connection
- Disable any download managers or browser extensions
- Try a different browser
- Clear your browser cache and try again
Download is very slow
Download is very slow
Download speed depends on:
- Your internet connection speed
- File size (high-quality audio files can be large)
- Current server load
Getting a 'not authorized' error
Getting a 'not authorized' error
License Certificates
After downloading a track, you may be prompted to generate a license certificate:What is a license certificate?
What is a license certificate?
A license certificate is a document that proves you have the legal right to use the track. It includes:
- The track name and producer
- Your license type
- A unique verification code
Where can I find my licenses?
Where can I find my licenses?
To view your license certificates:
- Go to your Library
- Click on Licenses
- You’ll see all tracks you’ve licensed with their certificates
I didn't get a license prompt
I didn't get a license prompt
License certificates are generated automatically when you download a track. If you missed the prompt:
- Go to your Library → Licenses
- Find the track you downloaded
- Click to view or regenerate your certificate
I Downloaded the Wrong Track
If you accidentally downloaded the wrong track:- No problem! Your subscription includes unlimited downloads, so you can simply download the correct track.
- If you need to report an issue with a specific track, contact support at [email protected].
File Format Questions
What format are downloads in?
What format are downloads in?
Tracks are downloaded as high-quality audio files, typically in MP3 or WAV format depending on what the producer uploaded.
Can I request a different format?
Can I request a different format?
The download format depends on what the producer has made available. Contact the producer directly if you need a specific format.