Audio Won’t Play
Check device and player volume
Check device and player volume
Make sure your system audio is on, the BeatPass player is not muted, and the output device is correct.
Browser blocked audio
Browser blocked audio
Click the play button directly, then check for browser-level audio restrictions or mute indicators in the address bar.
Extension or browser conflict
Extension or browser conflict
Disable interfering extensions, refresh, and test another modern browser if needed.
Audio Buffers or Stutters
Connection is unstable
Connection is unstable
Test your network, close bandwidth-heavy apps or tabs, and retry on a stronger connection.
The browser is overloaded
The browser is overloaded
Close unused tabs, refresh the page, and restart the browser if playback is still lagging.
Some Tracks Play but Others Don’t
The track was removed or changed
The track was removed or changed
A producer or platform action may have changed the track’s availability.
The upload is still processing
The upload is still processing
Newly uploaded tracks can need more processing time before playback behaves normally.
Temporary media error
Temporary media error
Refresh and try the track again after a short wait.
Player Controls Aren’t Responding
- Refresh the page
- Clear browser cache
- Test another browser
- Confirm JavaScript is enabled
Verified Keyboard Shortcuts
BeatPass currently verifies these playback shortcuts:| Key | Action |
|---|---|
Space | Play or pause |
K | Play or pause |
Ctrl + ArrowRight | Next track |
Shift + ArrowRight | Next track |
Ctrl + ArrowLeft | Previous track |
Shift + ArrowLeft | Previous track |
Older shortcut lists that mention
J, L, M, or arrow-key volume controls do not match the current player bindings.Mobile Playback Problems
Playback stops when the phone locks
Playback stops when the phone locks
Check battery-saver restrictions, browser background-audio behavior, and whether the browser is still allowed to run media playback.
Audio routes to the wrong speaker
Audio routes to the wrong speaker
Disconnect and reconnect Bluetooth devices, then confirm the phone is sending media audio to the intended output.
The mobile play button does nothing
The mobile play button does nothing
Still Having Issues?
If the problem continues, send support:- The track URL
- What happened when you pressed play
- Your browser and device
- Whether the issue affects all tracks or only one
Related
Download Issues
Problems downloading tracks?
Account Access
Having trouble logging in?