Stripe Connect is only for producers who want to receive earnings. If you’re a listener having billing issues, see Payment Issues.
I Haven’t Connected My Stripe Account
To receive payouts, you need to connect a Stripe account:1
Go to your Producer Dashboard
Navigate to your Producer Dashboard by clicking your profile and selecting Producer Dashboard.
2
Go to Finances
Click on Finances in your dashboard menu.
3
Click 'Connect Stripe Account'
Click the Connect Stripe Account button to start the onboarding process.
4
Complete Stripe onboarding
You’ll be redirected to Stripe to set up your account. This takes about 5 minutes and requires:
- Basic business/personal information
- Bank account details for payouts
- Identity verification documents
What Payouts Can I Receive?
Once connected, you can receive earnings from:| Revenue Stream | Description |
|---|---|
| Monthly Payouts | Automatic revenue share from the subscription pool based on your contribution value |
| Exclusive Sales | 100% of your set price when someone purchases exclusive rights to your track |
| Track Purchases | 100% of track purchase revenue directly to your account |
Stripe Onboarding Issues
Onboarding link isn't working
Onboarding link isn't working
If clicking the connect button doesn’t redirect you to Stripe:
- Check that popups aren’t blocked for beatpass.ca
- Try a different browser
- Clear your browser cache and try again
- If the issue persists, contact support at [email protected]
I'm stuck on Stripe's verification page
I'm stuck on Stripe's verification page
Stripe requires identity verification for payouts. Common issues:
- Photo rejected — Ensure your ID photo is clear, well-lit, and shows all corners
- Address mismatch — Your address must match your bank account records
- Document type not accepted — Use a government-issued ID (passport, driver’s license)
I'm from a country that isn't supported
I'm from a country that isn't supported
Stripe is available in many countries but not all. Check Stripe’s supported countries to see if your country is eligible.If your country isn’t supported, you may not be able to receive payouts at this time.
My Account Shows “Pending” or “Verification Required”
If your Stripe account is connected but not fully active:Charges not enabled
Charges not enabled
This means Stripe hasn’t fully verified your account yet.Solutions:
- Go to your Producer Dashboard → Finances
- Click Complete Setup if shown
- Follow the prompts to provide any missing information
- Wait for Stripe to review (usually 1-2 business days)
Payouts not enabled
Payouts not enabled
Even if charges are enabled, payouts may need additional verification.Solutions:
- Log into your Stripe dashboard directly at stripe.com
- Check for any pending requirements
- Provide any requested documents or information
Account restricted
Account restricted
Stripe may restrict accounts that:
- Failed identity verification
- Have unusual activity patterns
- Haven’t completed all requirements
I’m Not Receiving Payouts
If your Stripe account is connected but you’re not receiving money:Check your earnings
Check your earnings
Go to Producer Dashboard → Finances to see:
- Your current contribution value
- Estimated monthly earnings
- Payout history
Payouts are monthly
Payouts are monthly
Subscription revenue payouts are processed monthly, not immediately. Check your payout schedule in the Finances section.
Verify your bank details
Verify your bank details
Incorrect bank details can prevent payouts:
- Log into your Stripe dashboard at stripe.com
- Check your bank account settings
- Ensure account number and routing number are correct
Payout failed
Payout failed
If a payout failed:
- You’ll receive an email from Stripe
- Check your Stripe dashboard for details
- Common causes: incorrect bank info, closed account, bank rejection
Disconnecting Stripe
If you need to disconnect your Stripe account:- Go to Producer Dashboard → Finances
- Click Disconnect
- Confirm your decision
Track Purchase Payments
For track purchases (exclusive sales):Buyer paid but I haven't received money
Buyer paid but I haven't received money
Track purchase payments are processed through Stripe and typically arrive within:
- Standard payouts: 2-7 business days depending on your country
- Instant payouts: Available in some regions for a small fee
Refund was issued
Refund was issued
If a buyer requests a refund and it’s approved:
- The amount is deducted from your pending balance
- If already paid out, future payouts may be adjusted
Common Stripe Dashboard Questions
How do I access my Stripe dashboard?
How do I access my Stripe dashboard?
- Go to dashboard.stripe.com
- Log in with the same email you used during BeatPass onboarding
- You can view your balance, payouts, and transactions
Can I change my payout bank account?
Can I change my payout bank account?
Yes:
- Log into your Stripe dashboard
- Go to Settings → Bank accounts and scheduling
- Add your new bank account
- Remove the old one if needed
What information does Stripe share with BeatPass?
What information does Stripe share with BeatPass?
Still Need Help?
If you’re still having trouble with Stripe Connect:- Check Stripe’s help center at support.stripe.com
- Contact our support at [email protected] with:
- Your BeatPass account email
- Description of the issue
- Any error messages you’re seeing