My Payment Was Declined
If your payment wasn’t processed:Card was declined
Card was declined
Common reasons:
- Insufficient funds
- Card expired
- Bank blocked the transaction
- Incorrect card details
- Check that your card details are entered correctly
- Ensure your card hasn’t expired
- Contact your bank to authorize the transaction
- Try a different payment method
Payment processing error
Payment processing error
If you see a generic error message:
- Wait a few minutes and try again
- Refresh the page and re-enter your payment details
- Try a different browser
- If the issue persists, contact support at [email protected]
Subscription Management
Viewing Your Subscription
To view your current subscription:- Click your profile picture in the top right
- Select Billing from the menu
- You’ll see your current plan and billing details
Changing Your Plan
To upgrade or downgrade your subscription:- Go to Profile Menu → Billing
- Click Change plan
- Select your new plan
- Confirm the change
When you change plans, the new rate takes effect at your next billing cycle. You’ll keep your current plan benefits until then.
Canceling Your Subscription
To cancel your subscription:- Go to Profile Menu → Billing
- Click Cancel plan
- Confirm your cancellation
- You’ll keep your plan benefits until the end of your current billing period
- Your account will revert to the free Explorer plan
- You won’t be charged again unless you resubscribe
I Was Charged Incorrectly
Charged the wrong amount
Charged the wrong amount
Check your billing page to see your subscription details. If the charge doesn’t match your plan price, contact support at [email protected] with:
- Your account email
- The date and amount of the charge
- A screenshot of the charge from your bank statement
Charged after canceling
Charged after canceling
If you were charged after canceling:
- Confirm your cancellation went through — check Profile Menu → Billing
- If you canceled recently, the charge may be for the period before cancellation
- If the charge seems incorrect, contact support at [email protected]
Double charged
Double charged
Duplicate charges can happen due to:
- Multiple subscription attempts
- Technical errors
Updating Payment Information
To update your payment method:- Go to Profile Menu → Billing
- Click Update next to your payment method
- Enter your new card details
- Save the changes
Subscription Plans
BeatPass offers the following subscription plans:| Plan | Price | Benefits |
|---|---|---|
| Explorer | Free | Stream unlimited tracks, create playlists, like and follow |
| Classic | $29 CAD/month | All Explorer features + unlimited downloads, license certificates |
| Plus | $45 CAD/month | All Classic features + priority support, advanced features |
| Pro | $59 CAD/month | All Plus features + premium benefits, early access to new features |
Refund Policy
Can I get a refund?
Can I get a refund?
Refund eligibility depends on your situation. Contact support at [email protected] to discuss your case. Include:
- Your account email
- When you subscribed
- The reason for your refund request
Accidental subscription
Accidental subscription
If you subscribed by accident and haven’t used any premium features, contact us immediately at [email protected] and we’ll help resolve the issue.
My Subscription Benefits Aren’t Working
If you’ve subscribed but can’t access premium features:1
Check your subscription status
Go to Profile Menu → Billing to confirm your subscription is active.
2
Log out and back in
Sometimes a fresh login is needed to sync your account permissions.
3
Clear your browser cache
Old cached data can cause display issues.
4
Contact support
If the issue persists, email [email protected] with your account email.