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If billing is failing, first confirm what BeatPass is currently showing on the Billing page.

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Where to Check Billing

Open the avatar menu and choose Billing. Depending on your current state, BeatPass shows either:
  • Current plan, with options like Change plan and Cancel plan
  • No active subscription, with a View Plans action

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My Payment Was Declined

Re-enter the card details carefully, make sure the card has not expired, and ask your bank to authorize the transaction if needed.
Wait a few minutes, refresh, and try again. If the problem continues, contact support with the error message and your account email.

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Updating My Payment Method

BeatPass currently uses card billing in this environment. To update your card:
  1. Open Billing
  2. Find the payment-method panel
  3. Click Update
  4. Enter the replacement card details

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Changing or Canceling My Plan

Use the Billing page to:
  • Change plans with Change plan
  • Cancel with Cancel plan
After cancellation, you keep your current paid access until the end of the billing period and then fall back to the standard free-account state.

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My Premium Benefits Stopped Working

BeatPass can disable downloads and licensing until payment is resolved. Use the billing flow to retry payment or switch back to the free state.
Sign out and back in, then refresh the app. If the account still looks unsynced, contact support.

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I Was Charged Incorrectly

Contact contact@beatpass.ca and include:
  • Your account email
  • Charge date
  • Charge amount
  • A screenshot or bank-statement reference
This is especially important for duplicate charges or charges that do not match the current plan shown in Billing.

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Refund Questions

BeatPass documents refund handling in the refund-policy page.
Subscription payments are generally non-refundable. Cancellation stops future renewal and keeps access until the end of the billing period.
BeatPass has a separate refund-policy process for exclusive purchases and disputes. Do not rely on troubleshooting summaries alone for eligibility.
Contact BeatPass support first. The refund policy explains why starting with support is the safer path.

Read the full refund policy

Review the current refund rules, dispute handling, and exception windows.

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Last modified on February 28, 2026