Skip to main content
Found a bug or need to report problematic content? This guide explains how to report issues so our team can investigate and address them quickly.

​
Types of Issues You Can Report

​
Technical Issues (Bugs)

Report when something isn’t working correctly:
  • App crashes or freezes
  • Features not working as expected
  • Display or layout problems
  • Playback issues
  • Upload failures
  • Error messages

​
Content Issues

Report problematic content:
  • Copyright infringement
  • Inappropriate content
  • Misleading information
  • Stolen or unauthorized uploads
  • Spam or abuse

​
Account Issues

Report when there’s a problem with your account:
  • Suspicious activity
  • Unauthorized access
  • Account security concerns

​
How to Report a Bug

​
Using the Contact Page

1

Go to the Contact Page

Navigate to the Contact page.
2

Provide Your Information

Enter your name and email address.
3

Describe the Bug

Include all relevant details (see below).
4

Submit

Click Send Message to submit your report.

​
What to Include in a Bug Report

A good bug report helps us find and fix the issue faster:
InformationWhy It Helps
What you were doingHelps us reproduce the issue
What you expectedClarifies what should happen
What actually happenedDescribes the bug behavior
Device and browserHelps identify platform-specific issues
Screenshots/recordingsShows exactly what you’re seeing
Error messagesProvides technical details

​
Example Bug Report

“When I try to upload a track on Chrome (Version 118) on Windows 11:
  1. I select a WAV file (about 25MB)
  2. The upload progress reaches 100%
  3. Then I see ‘Upload failed’ with error code 413
Expected: The track should upload successfully This happens every time with files over 20MB.”

​
How to Report Content Issues

If you believe content infringes on your copyright:
  1. Contact us at [email protected] or through the Contact page
  2. Include:
    • The specific track or content URL
    • Evidence of your ownership
    • Your contact information
  3. We’ll review and respond within 24-48 hours
Per our Terms of Service, Producers retain all ownership of their Beats. If you believe your content has been uploaded without authorization, please include proof of your original ownership.

​
Inappropriate Content

To report content that violates our guidelines:
  1. Use the Contact page
  2. Provide:
    • Link to the content
    • Reason for the report
    • Any additional context
Reports are reviewed by our team and handled confidentially. The person who uploaded the content is not notified of who reported it.

​
What Happens After You Report

​
For Bug Reports

  1. Acknowledgment — We confirm receipt of your report
  2. Investigation — Our team attempts to reproduce the issue
  3. Prioritization — We assess severity and impact
  4. Resolution — We work on a fix
  5. Update — We may contact you when resolved

​
For Content Reports

  1. Review — Our team reviews the reported content
  2. Assessment — We determine if it violates our policies
  3. Action — We take appropriate action (removal, warning, etc.)
  4. Notification — You may receive an update on the outcome

​
Response Time

Issue TypeExpected Response
Critical bugs (app unusable)Within 24 hours
Standard bugs24-48 hours
Content reports24-48 hours
Security issuesPrioritized immediately

​
Before Reporting

​
For Technical Issues

Try these basic troubleshooting steps first:
  1. Refresh the page — Sometimes issues are temporary
  2. Clear browser cache — Cached data can cause problems
  3. Try a different browser — Isolates browser-specific issues
  4. Check your internet connection — Connectivity issues can mimic bugs
  5. Log out and log back in — Refreshes your session

​
Check Known Issues

Some issues may already be known and being addressed. Check back in this Help Center for updates.

​
Urgent Issues

​
Security Vulnerabilities

If you discover a security vulnerability, please report it immediately through the Contact page. Include “SECURITY” in your message for priority handling.

​
Account Compromise

If you believe your account has been compromised:
  1. Change your password immediately
  2. Contact us through the Contact page
  3. Include “URGENT: Account Security” in your message
We take security issues very seriously and will respond as quickly as possible.

​
Troubleshooting Common Issues

  • Check if your browser allows audio playback
  • Try disabling browser extensions
  • Ensure you’re not in a private/incognito window with restricted permissions
  • Check that your file meets format requirements
  • Ensure you have a stable internet connection
  • Try a smaller file to test
  • Clear browser cache and try again
  • Verify you’re using the correct email
  • Try resetting your password
  • Clear cookies and try again
  • Check if your account email is verified

Getting Help

General support questions.

Submit Feedback

Share feature requests.