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Having trouble accessing your BeatPass account? Start with the issue that matches your current screen.

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I Forgot My Password

1

Open the login page

Go to the BeatPass login screen.
2

Click Forgot password?

Use the Forgot password? link below the password field.
3

Enter your email

Submit the email address attached to your BeatPass account.
4

Use the email link

BeatPass sends a link that lets you reset or create your password.
Password reset links expire. If the link stops working, request a new one.

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I Can’t Log In

Double-check the email address, turn off Caps Lock, and try again. If you are unsure, request a password reset.
Wait a few minutes before trying again, then use the correct credentials or a password reset link.
Refresh the page, clear browser cache, disable extensions that interfere with auth pages, and test another modern browser.
Use Continue with Google and sign in with the same Google account linked to BeatPass.

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Two-Factor Authentication Issues

Use one of your saved recovery codes from the 2FA setup flow.
Wait for a fresh code, make sure your device time is correct, and enter the code before it expires.
Contact contact@beatpass.ca and be ready to verify account ownership before BeatPass can help with 2FA recovery.

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Google Sign-In Issues

Allow popups for BeatPass and try Continue with Google again.
Go to Account Settings and review the social-login connection there. Disconnect the wrong Google account before reconnecting the right one.
Use the account-linking prompts if BeatPass offers them, or sign in with your email and password first and then review account settings.

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Email Verification Problems

BeatPass currently requires email confirmation. If you did not receive the verification email:
  1. Check spam or junk folders
  2. Make sure you are looking at the correct inbox
  3. Use Resend email on the verification page
  4. Remember that verification links expire after 24 hours

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I Need to Change My Account Email

BeatPass’s current account settings do not expose a self-service email-change form. If you need help with the email attached to your account, contact support from the address you can still access if possible.

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My Account Is Suspended or Locked

  • Temporary lockouts can happen after repeated failed login attempts
  • For a suspension or an access block you do not understand, contact contact@beatpass.ca

Payment Issues

Having trouble with billing or subscriptions?

Contact Support

Still stuck? Get in touch with the support team.
Last modified on February 28, 2026