Subscription Questions
How do I change my subscription plan?
How do I change my subscription plan?
Click your profile avatar → Billing → Change plan. Select your desired plan and confirm. Upgrades take effect immediately; downgrades are scheduled for your next renewal date.
When will I be charged?
When will I be charged?
Subscriptions are charged at the start of each billing period. Your next charge date is shown in the Current plan section of your Billing page (profile avatar → Billing) as “Renews on [date]”.
Can I cancel anytime?
Can I cancel anytime?
Yes. You can cancel your subscription at any time. You’ll keep access to your plan’s features until the end of your current billing period.
What happens when I cancel?
What happens when I cancel?
After cancelling, you enter a grace period where you keep all features until your current period ends. You won’t be charged again, and you can resume during the grace period if you change your mind.
Can I get a refund if I cancel early?
Can I get a refund if I cancel early?
We don’t provide prorated refunds for cancellations. When you cancel, you keep access until your period ends. If you have special circumstances, contact support.
How often am I billed?
How often am I billed?
All BeatPass subscription plans are billed monthly. You’re charged once per month with the flexibility to cancel anytime.
Payment Questions
What payment methods do you accept?
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe. PayPal is also available when enabled.
Is my payment information secure?
Is my payment information secure?
Yes. We use Stripe, a PCI-compliant payment processor. Your full card details are never stored on our servers—only the card brand, last 4 digits, and expiration for identification.
Why was my card declined?
Why was my card declined?
Cards can be declined for several reasons:
- Insufficient funds
- Expired card
- Bank fraud protection
- International transaction blocks
How do I update my payment method?
How do I update my payment method?
Click your profile avatar → Billing, scroll to the Payment method section, and click Update. Enter your new card details and save.
Can I use PayPal?
Can I use PayPal?
PayPal is available as a payment option when enabled. If you don’t see it during checkout, it may not be available for your transaction type or region.
Plan Change Questions
How do upgrades work?
How do upgrades work?
When you upgrade, the new plan takes effect immediately. You’re charged a prorated amount for the remaining time in your billing cycle, then the full new price at renewal.
How do downgrades work?
How do downgrades work?
Downgrades are scheduled for your next renewal date. You keep your current plan’s features until then, and the new lower price applies starting from renewal.
Can I cancel a pending plan change?
Can I cancel a pending plan change?
Yes. If you’ve scheduled a downgrade, you can cancel it before it takes effect. Go to Billing (profile avatar → Billing), look for the Scheduled Plan Change card, and click Cancel scheduled change.
I upgraded but don't see new features
I upgraded but don't see new features
Try refreshing the page or logging out and back in. New features should appear immediately after a successful upgrade payment.
Invoice & History Questions
Where can I view my invoices?
Where can I view my invoices?
Click your profile avatar → Billing and scroll to the Payment history section to see your billing history, including subscription payments and beat purchases.
Can I download invoices?
Can I download invoices?
Yes. Open any invoice and look for the download or print option to save it as a PDF for your records.
Why don't I see a recent payment?
Why don't I see a recent payment?
It may take a few moments for new transactions to appear. If it’s been more than a few minutes, check your email for payment confirmation or contact support.
Platform Fee Questions
What is the platform fee?
What is the platform fee?
When purchasing beats, a 15% platform fee is added to the producer’s listed price. If a beat costs 115 total. The producer receives the full $100.
Does the fee apply to subscriptions?
Does the fee apply to subscriptions?
No. The 15% platform fee only applies to beat purchases, not subscription payments.
Why is the fee added on top?
Why is the fee added on top?
This ensures producers receive exactly what they list as their price—100% goes to them. The fee is transparent and added separately at checkout.
Troubleshooting
I was charged twice
I was charged twice
Double charges are rare. Check your bank statement to confirm—sometimes pending authorizations appear as separate charges but only one is finalized. If you see two completed charges, contact support with transaction details.
My subscription didn't renew
My subscription didn't renew
If your payment method failed, your subscription may not renew. Update your payment method by going to Billing (profile avatar → Billing) and clicking Update in the Payment method section. If you’re in the grace period, you may be able to resume without resubscribing.
I need to dispute a charge
I need to dispute a charge
Contact support first to resolve the issue. We can review your account and process refunds if appropriate. Disputing through your bank should be a last resort.
Still Have Questions?
If your question isn’t answered here, contact our support team:- Email: [email protected]
- Contact Form: Available on our Contact page