Subscription Questions
How do I change my subscription plan?
How do I change my subscription plan?
Click your profile avatar → Billing → Change plan. Then choose the plan you want and confirm the change.
When will I be charged?
When will I be charged?
Subscriptions are charged at the start of each billing period. Your next charge date is shown in the Current plan section of your Billing page (profile avatar → Billing) as “Renews on [date]”.
Can I cancel anytime?
Can I cancel anytime?
Yes. You can cancel your subscription at any time. You’ll keep access to your plan’s features until the end of your current billing period.
What happens when I cancel?
What happens when I cancel?
BeatPass marks the subscription as cancelled, shows an Access ends date, and keeps the plan active until that date. You can still click Renew plan before access ends.
Can I get a refund if I cancel early?
Can I get a refund if I cancel early?
BeatPass does not automatically issue a partial refund for unused subscription time when you cancel. The cancellation page currently states No immediate charge or refund.
How often am I billed?
How often am I billed?
All BeatPass subscription plans are billed monthly. You’re charged once per month with the flexibility to cancel anytime.
Payment Questions
What payment methods do you accept?
What payment methods do you accept?
BeatPass currently accepts cards through Stripe: Visa, Mastercard, American Express, and Discover.
Is my payment information secure?
Is my payment information secure?
Yes. BeatPass uses Stripe, a PCI-compliant payment processor. Your full card details are never stored on BeatPass servers—only the card brand, last 4 digits, and expiration for identification.
Why was my card declined?
Why was my card declined?
Cards can be declined for several reasons:
- Insufficient funds
- Expired card
- Bank fraud protection
- Online transaction blocks
How do I update my payment method?
How do I update my payment method?
Click your profile avatar → Billing, scroll to the Payment method section, click Update, then complete the Update Payment Method form.
Can I use PayPal?
Can I use PayPal?
Not on the current BeatPass setup. If PayPal is enabled in the future, it will appear in checkout and billing where applicable.
Plan Change Questions
How do upgrades work?
How do upgrades work?
For higher-priced plans, BeatPass can show Apply immediately or Apply on renewal date on the confirmation page. If there is no usable payment method, the change is scheduled for renewal.
How do downgrades work?
How do downgrades work?
Downgrades are scheduled for your next renewal date. You keep your current plan’s features until then, and the new lower price applies starting from renewal.
Can I cancel a pending plan change?
Can I cancel a pending plan change?
Yes. If you’ve scheduled a downgrade, you can cancel it before it takes effect. Go to Billing (profile avatar → Billing), look for the Scheduled Plan Change card, and click Cancel scheduled change.
I upgraded but don't see new features
I upgraded but don't see new features
Try refreshing the page or logging out and back in. New features should appear immediately after a successful upgrade payment.
Invoice & History Questions
Where can I view my invoices?
Where can I view my invoices?
Click your profile avatar → Billing and scroll to Payment history.
Can I download invoices?
Can I download invoices?
When the open-in-new icon is available next to an invoice, open it in a new tab and use your browser’s print or save options if you need a copy.
Why don't I see a recent payment?
Why don't I see a recent payment?
It may take a few moments for new transactions to appear. If it’s been more than a few minutes, check your email for payment confirmation or contact support.
Platform Fee Questions
What is the platform fee?
What is the platform fee?
BeatPass currently adds a 12% platform fee plus a $3.00 flat fee on top of the base price for eligible paid checkouts.
Does the fee apply to subscriptions?
Does the fee apply to subscriptions?
Yes. The fee applies to subscription checkout and renewal charges, and to exclusive track purchases.
Why is the fee added on top?
Why is the fee added on top?
BeatPass keeps the base plan price or listed track price separate from the platform fee, and shows the extra amount before you confirm payment.
Troubleshooting
I was charged twice
I was charged twice
Double charges are rare. Check your bank statement to confirm—sometimes pending authorizations appear as separate charges but only one is finalized. If you see two completed charges, contact support with transaction details.
My subscription didn't renew
My subscription didn't renew
If your payment method failed, your subscription may not renew. Update your payment method by going to Billing (profile avatar → Billing) and clicking Update in the Payment method section. If you’re in the grace period, you may be able to resume without resubscribing.
I need to dispute a charge
I need to dispute a charge
Contact support first to resolve the issue. The support team can review your account and process refunds if appropriate. Disputing through your bank should be a last resort — see our Refund Policy for details on chargebacks and disputes.
Still Have Questions?
For questions or issues, contact the support team at contact@beatpass.ca.Contact Support
Get help from the support team.
Billing Overview
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