Subscription Payments
Subscription payments are non-refundable:| Scenario | Refund? | What Happens |
|---|---|---|
| Cancel subscription | No | Keep access until billing period ends |
| Downgrade plan | No | New price applies at next renewal |
| Unused days remaining | No | No prorated refunds for partial periods |
| Delete account | No | Subscription cancelled, no refund |
Licenses for beats downloaded during an active subscription remain valid and perpetual, even after cancellation. See our Terms of Service (Section 2.3).
Exclusive Beat Purchases
Exclusive beat purchases are final once payment is processed and the license certificate is generated. The beat is immediately marked as SOLD and removed from availability.24-Hour Exception Window
A refund may be considered only if all of the following conditions are met:- The request is submitted within 24 hours of the purchase
- The purchase was made in error (accidental purchase, duplicate charge, or technical malfunction)
- The buyer has not downloaded the beat files (WAV, MP3, stems)
What Happens If a Refund Is Approved
If a refund is approved for an exclusive purchase:- The exclusive license is revoked
- The beat is re-listed as available for other buyers
- The platform fee (12% + $3) is also refunded
- The Producer’s payout for the transaction is reversed or adjusted
Beat Request Tokens
Beat request tokens are non-refundable:| Scenario | Monetary Refund? | Token Refund? |
|---|---|---|
| Token used to submit request | No | No |
| Delete active request | No | Yes (automatic, up to plan cap) |
| Request expires naturally | No | No |
| Unused monthly tokens | No | No (reset at month end) |
Deleting an active beat request may return the token to your balance automatically — this is a platform token credit, not a monetary refund. See Understanding Tokens for details.
When Refunds May Be Considered
BeatPass may, at its sole discretion, process a refund in these limited circumstances:Duplicate Charges
Duplicate Charges
You were charged more than once for the same transaction due to a technical error. Provide transaction IDs or bank statements showing the duplicate charges.
Failed Delivery
Failed Delivery
Payment was processed but the digital content (beat files or license certificate) was not delivered due to a platform error, and the issue cannot be resolved by re-delivery.
Unauthorized Transaction
Unauthorized Transaction
Accidental Purchase (within 24 hours only)
Accidental Purchase (within 24 hours only)
You made an unintentional purchase and have not downloaded any files or generated a license. The request must be submitted within 24 hours of the transaction.
How to Request a Refund
If you believe you qualify under the circumstances above:Email Support
Send an email to contact@beatpass.ca with the subject line “Refund Request — [Your Name]”.
Include Required Details
Provide:
- Your account email
- Transaction date and amount charged
- A description of the issue
Attach Evidence
Include any supporting evidence: screenshots, error messages, or bank statements showing duplicate charges.
Chargebacks & Payment Disputes
What You Should Know
| Action | Consequence |
|---|---|
| Contact support first | Fastest resolution, account unaffected |
| File chargeback without contacting us | Account may be suspended pending investigation |
| Fraudulent chargeback (disputing after downloading) | Permanent account termination |
How Chargebacks Affect Producers
BeatPass protects Producers from fraudulent disputes. If a chargeback is filed on a legitimate transaction where content was delivered:- BeatPass submits evidence to the payment processor to contest the dispute
- The Producer’s payout is not affected unless the dispute is resolved in the buyer’s favor
- Fraudulent dispute patterns may result in the buyer’s account being terminated
Why This Policy Exists
BeatPass’s refund policy is designed to:- Protect Producers — Producers rely on completed transactions for their income. Reversing legitimate sales undermines their livelihood and digital asset value.
- Respect digital goods — Unlike physical products, digital beats cannot be “returned.” Once downloaded, the content has been delivered.
- Maintain platform integrity — A strict but fair policy prevents abuse while providing recourse for genuine errors.
Quick Reference
| Purchase Type | Refundable? | Window | Conditions |
|---|---|---|---|
| Subscription | No | — | Cancel to stop future charges |
| Exclusive beat | Case-by-case | 24 hours | No downloads, error/accident only |
| Beat request tokens | No | — | Token credit on request deletion |
| Platform fee | Only with purchase refund | — | Refunded if purchase is refunded |